5 Steps To Surviving A Brand Crisis

Late last year a crippled Carnival Cruise ship was brought into port with thousands of disgruntled customers. Their vacations were ruined, they were stuck at sea and the media was having a field day covered their plight and the potential downside of the entire category of cruising. If you were Carnival, what would you do?

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How Sharing Your Secrets Can Transform Your Business

Colonel Sanders has a trade secret. His special blend of herbs and spices is supposedly the secret formula that makes his chicken taste the way it does. When Pfizer releases a new drug, they spend considerable effort to protect their manufacturing process and are even more secretive about particular formulations that they are testing in

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How The Inventor of OREO Cookies Changed Marketing

In the book The End Of Overeating, former FDA Commissioner Dr. David A. Kessler delves deep into the food industry and talks extensively about how the industry has developed, marketed and promoted products to the American people. One of the stories he describes is the one of Roger Smith who was at one time the

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6 Lessons From Jim Collins On Becoming Great

One of the most dynamic speakers you will ever hear at a live event is legendary business thinker and author Jim Collins. Through is best selling books and many talks at some of the world's largest business events, he often shares wisdom that is driven by his vast experience, but also easily understood and implementable

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What Is The ROI Of A Conversation?

Most students of any business course are taught constantly about the importance of having a good Return on Investment. Whether that "investment" is measure in dollars or in time that you or your employees spend trying to do something, we are taught that the benefit must be tangible when it comes back to your business.

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The Accountant And The Builder

This is a story about whether social media actually works to sell your business to new customers. As a “digitally-savvy” customer, I was confronted recently with the personal challenge of finding a service provider to work with in two entirely different industries. The first was an accountant, and the second was a builder for a

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Why Your Customers Will Never Be Your "Friends" On ...

Is everyone telling you that your small business should have more "friends" online? Of course you already know that your customers have virtual friends as part of their social networks and they can "friend" someone on Facebook. On Twitter, they choose to "follow" another user and the old Facebook Page model used to allow you

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How To Fire Your Worst Customer

As a marketing writer, most of the topics I choose to cover are focused on building your business. Ways to promote, sell, motivate or acquire customers are all important and deserve the biggest share of the conversation when it comes to marketing your business. One thing most business owners don't consider, however, is whether their

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4 Ways Marketing Can Help You Get Paid Faster

While marketing can do many things for your business such as help you acquire new customers or increase your sales, helping you get paid faster is probably not among the things that you are focusing your marketing efforts on – but perhaps you should be. Here are four ideas for how simple changes in your

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How To Use President's Day To Promote Your Business

Now that the big retail season has come and gone, most retailers are looking forward to the next big moment where shopping becomes top of mind – and for many it will be this coming President's Day weekend. Most businesses are wondering how they can most effectively get their piece of the pie in a

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