The Worst Hotel In The World

Imagine for a moment if you were the marketing director in charge of a considerably seedy backpacker hotel in Amsterdam. The property you are responsible for promoting is so spartan that they have pictures of chairs on the walls as an ironic replacement to having an actual chair in the rooms. There is no guarantee

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Why Singapore Needs A World Class Airport

Singapore Changi International is one of the best airports in the world. Despite being a tiny country, Singapore is home to one of the largest international hubs for air travel in southeast Asia, and home to one of the best airlines in the world – Singapore Airlines. Why would such a tiny country need such

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What You Can Learn From Airlines On Customer Service (Not A ...

The idea that airlines are doing something right when it comes to customer service seems laughable for anyone who has had to fly recently and endured rotten service, delays, crowds and any other indignity that has become an everyday part of the travel experience. Still, there is one area where airlines have pioneered a system

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Taj Hotel Reopens And Welcomes Travellers Home

I have had the good fortune to stay at the Taj Hotel in Mumbai twice in my life and both visits were amazing experiences. As you may recall, the Taj was involved in the recent terrorist attacks and had closed for a period of time. Well, the Taj is reopening tomorrow and using outbound email

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4 Ways Social Media Could Save The Arts

Last week I had the fortune to be part of an event that we should all care about. It was a meeting of the National Arts Marketing Project, a conference sponsored by the Americans for the Arts and designed to help art based organizations around the country use marketing to drive more engagement, subscriptions, and

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High Peaks Resort's Recession Marketing Strategy

As everyone talks about how the recession may change their business, one industry that will likely feel the effects severely is travel. More specifically, leisure travel as people put off that next vacation, or choose to stick close to home rather than heading to more exotic destinations. You might think there’s not much any one

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Checkpoint Charlie Uses "Passport Marketing" To At ...

You may not know it, but this weekend is the 18th anniversary of the fall of the Berlin wall and there is a celebration in Germany called Unification day to celebrate the reformation of one Germany. An important remaining part of this story is a place called Checkpoint Charlie. During the war there were 300

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7 Ways To Publish A Book For Marketing

I love books. Not just for the power of conveying an idea through a printed form, but also for the emotional significance of actually holding a book in your hands. More and more recently I have been books become a brilliant marketing tool for everyone, from political candidates to technology companies. Along the way, there

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How Swisshotel Stands Out In Singapore

Do you live in a city with "coffee culture"? Those who do understand already what this term means, but in case you don’t … "coffee culture" to me means a city that has quality coffee shops with outdoor seating where people can gather over a good cup of coffee. They are social centers. I unfortunately

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aloft Beijing: Exclusive Pre-Opening Photo Gallery

While in Beijing I was coincidentally staying in a Starwood hotel right next door to the soon to be opened aloft Beijing property. Thanks to the kindness of a few people working there, I was able to get inside the main floor and take a few photos of the lobby area. Several aloft properties have

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