The HSBC Story: How To Squander Great Advertising And Lose A ...

HSBC ad 2
Dec 03, 2013

In case you hadn’t noticed, your bank wants to upsell you more services – and sometimes that’s not a bad thing. Unless your bank happens to be HSBC. There is a well known model in the financial industry for customer evolution that is based on lifetime customer value. If you deliver a great service and

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7 Tips To Win A Business Competition Or Pitch Contest

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Jul 15, 2013

There’s a few things they don’t tell you about being on The Shark Tank. One of them is that every pitch on the popular reality business TV show starts with a silent 10 second staring contest. I spent an afternoon talking to a former (winning) contestant from the show, and one of the the insights

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How Do Big Brands Answer 16 Essential Social Media Questions ...

IMG-Corporate-Social-Media-Summit
May 22, 2013

In just a few weeks, it will be time once again for one of my favourite marketing events of the year. No, it’s not the party-filled serendipity fest of SXSW, or the Las Vegas geek-pride gathering at CES. The event I’m talking about is all business … and that’s why it’s one of my top

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Inside the Greatest Online Product Launch Since Gmail

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Feb 13, 2013

Looking back, it’s fair to say the launch strategy Google used back in 2004 has become legendary. When the new platform first came out offering an unheard of 1 GB of free storage space, it was only available to an extremely limited group of people. As a result, having a Gmail account became an early

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How Great Brands Rethink Their Expiration Dates

IMB_ExpiredMilk
Jan 29, 2013

There is a very good reason that milk has an expiration date. No one wants to have crusty lumpy milk in their fridge. A lot of food in general is required by law to have these expiration dates. It is the most familiar of all deadlines that all of us experience in some way almost

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The 2012 Influential Marketing Book Award Winners

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Jan 01, 2013

The books on your shelf say something about you. That’s why most of us have books that we put on our shelves over the past year which we haven’t quite had a chance to read yet – but still display as a declaration of what we believe. As an author, I usually make it fully

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2013 Trend – Hyper-Local Commerce

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Dec 10, 2012

What’s the Trend? New services and technology makes it easier for anyone to invest in local businesses and buy from local merchants. The consumer desire to “shop local” will have plenty of help in the coming year from a suite of online tools, innovations and personalization technology that help anyone in any location around the

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2013 Trends – Friend-Sourced Travel

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Dec 10, 2012

What’s the Trend? New and old friends change the travel experience by curating where to go, and offering more local authentic experiences. Your friends are the new travel agent and tour guides, as a host of new services online and offline enable any traveler to get recommendations for unique experiences from friends. Beyond recommendations, this

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How To Spot A Trend: 7 Social Media Trends That Matter In 20 ...

IMB-TrendCartoon
Nov 28, 2012

There has been a single pink folder on my desk since January 15th of this year. That day matters to me for two reasons – first because its my birthday, and second because it’s the day when I start an empty folder with the intention of collecting ideas for my year end trend report. Then

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SBF: What’s Behind Your Curtain?

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Sep 21, 2012

Several weeks ago I saw a television special about television (no, that wasn’t a typo!). It was one of those programs where they look at old shows and interview the actors about what their lives are like now. When they came to Garry Shandling, the former star of the self-created Larry Sanders Show – this

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