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Food and Drink Archive

Iron Chef, Truffles and Surviving Clueless Criticism

Imagine you’re a chef. You have spent the last twenty years learning your craft. Studying ingredients and cooking techniques. Working for sometimes maladjusted and dictatorial restaurant owners or lead chefs. And now you’ve made it. You have your own kitchen that you lead – and you’re recognized. Your food has made it onto the plates of celebrities and maybe even world leaders.

Sounds good, right? Not so fast.

Now imagine you accept an invitation to appear on one of the most popular reality cooking shows on the Food Network: Iron Chef America. The show pits you against another master chef, to create dishes under impossible deadlines, all using a mystery ingredient only revealed at the start of the show.

Last night I was watching a repeat episode featuring truffles, and one of the judges was the renowned chef José Andrés. A recognized celebrity in his own right, he has won the prestigious James Beard Foundation Award and was among the chefs I profiled in a story about molecular gastronomy from my first book, Personality Not Included. Thanks to the popularity of the show, the Iron Chef often brings in heavy hitters like Andrés.

Then again, sometimes they don’t.

In the past, the show has brought in various celebrities from pop singer Jewel to comedic actress Tina Fey. In each episode, they are asked to judge the food from the competing chefs … generally after taking a bite or two. It is one thing to get judged by an award winning fellow chef – but quite another to take criticism from someone who has never prepared a meal in a restaurant.

Imagine the frustration of having your life’s passion judged by “clueless celebrities.”

The truth is, this happens all the time. Our customers are never as refined as we would like them to be. They don’t read the directions. They rarely see or appreciate everything you try to anticipate and create for them. And sometimes they just blindly declare that they either like something or they don’t.

So how do you survive uninformed criticism?

Thankfully, the Iron Chef might have the answer to that as well. After each battle and round of feedback, the chefs thank the judges, and move on to the next round. At the end they either win or they lose. No matter what happens, though, the chefs know that they can return to their own restaurants, continue to cook and it won’t be long before they make someone else happy with their food.

The best thing about being a chef is that there’s always someone out there hungry for whatever you choose to cook next.

7 Magical Marketing Lessons From Disney World

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Disney World isn’t just a magical place for families or kids.  It’s also pretty magical for marketers too.  The Disney Institute has been around for more than two decades teaching business people from any industry how to apply techniques that have been honed at Disney Parks over years and years.  Last week as I took a theme park adventure with…Read More >>

The Best Birthday Promotional Email Ever …

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Today is my birthday, and in between taking some time off – I can’t help noticing which brands happen to send me emails today (of the many who have my birthdate on file).  The one from California Tortilla was easily the best of the group, so I thought I’d share it here (see below) – along with five reasons it…Read More >>

Why Tackling Obesity NOW Is A Smart Strategy For Coke

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Consumers want what they want. How often have we heard this used as a defense for selling just about anything, whether it is good for people or not? The fact is, people like unhealthy products – and they get angry when anyone tries to deny them the chance to buy them. This is particularly true in America, where New York…Read More >>

How To Manage 1.4 Million People – 5 Questions with YUM! Brands CEO David Novak

How To Manage 1.4 Million People – 5 Questions with YUM! Brands CEO David Novak

No one writes a business book about leadership to help hungry children. Leadership, we usually read, is about having a grand vision. It is about the touchdown pass. No one wants to hear about the months you spent in the summer working out in the weight room. In our quarterly culture, fast results are the only thing that matters, and…Read More >>

5 Ideas From A Global Journey Through Beer Marketing

It is hard not to enjoy beer marketing. Even if you are not a marketer, this industry always offers creative advertising (particularly on TV) that is fun to watch and spends lots of money doing it. Every year at the Super Bowl, a good number of the Top 10 ads come from beer companies. In other venues beyond sports, beer…Read More >>