« July 2010 | Main | September 2010 »

Tuesday, August 31, 2010

5 Ideas From A Global Journey Through Beer Marketing

It is hard not to enjoy beer marketing. Even if you are not a marketer, this industry always offers creative advertising (particularly on TV) that is fun to watch and spends lots of money doing it. Every year at the Super Bowl, a good number of the Top 10 ads come from beer companies. In other venues beyond sports, beer advertising often promises good times, great parties and generally being able to escape from your daily life into a world of fun, travel and festivities.

When it comes to marketing strategy, however, it often seems like beer companies focus on being entertaining at the expense of being strategic. With campaigns that seem to change almost monthly and taglines that rarely last for more than a football season, it is easy to dismiss beer marketing as irresponsible spending to promote a high margin product. Is there more to beer advertising than 30 second eye candy and girls in bikinis? Here are a few popular marketing campaigns for beer - along with their corresponding marketing strategy that may yield some surprising lessons ...

1. Be Unique (Red Stripe Beer)

If you have ever had a Red Stripe beer from Jamaica, you know that it has a very unique bottle shape, shorter and stubbier than most others. The bottle sets the beer apart more than anything else, and this fact is brilliantly parodied in this ad featuring their central spokesperson - the Jamaican guy who loves nothing more than celebrating what beer can do with his trademark expression of Jamaican joy: "Hooray Beer!"



2. Demonstrate Loyalty (Bud Light)

The ad for Bud Light below follows the model this beer company has focused on for nearly every Super Bowl and football season - forget about your product features and focus on the simple message that guys will do almost anything for your beer. The strategy which seems buried in most of their ads is the unwavering loyalty that the guys in their ads have for Bud Light. They will build houses out of it, jump out of planes, and even walk around naked for a day just to get more of it. It is easy to argue that the name of the beer involved is entirely forgettable, but the ads stand out for being entertaining.




3. Create Associations (Estrella Damm)

A popular ad for European beer Estrella Damm - this campaign features a few ads which tell the story where the beer plays a supporting role and one of the tagline reads "Good times never end when you have something to remind you of them." Another ad features a growing relationship between two fellow travellers. While the taglines don't exactly roll off the tongue, the entire campaign creates stories that associate the beer with the common memory of moments like a short term romance on a backpacking trip through Europe that many of their target audience will remember nostalgically, and one that many people won't be able to help sharing.




4. Foster Aspirations (Dos Equis)

Probably the most popular campaign of the list, this inspired marketing from Dos Equis creates a persona for the Most Interesting Man In The World who, by his own admission, "doesn't always drink beer, but when he does he prefers Dos Equis." The image of this man is who every guy wants to grow up to be, and works because it places Dos Equis in a typically uncontested space as the choice for a more mature and refined guy versus an infantile male trying to relive lost days of keg stands and beer pong from college. That and irresistible lines like "he lives vicariously through himself" help position Dos Equis as the more aspirational choice in beers.




5. Reinforce Perceptions (Heineken)

The thing that European beers have always used to promote themselves against other brands is the sense that they are a more upscale and respectable choice when you go to a bar or similarly public place. Heineken's recent campaign takes this message and replays it with the powerful tagline - "give yourself a good name." The ads feature guys making bold decisions (like drinking with the scary bosses' daughter) and congratulating them on their choice. It helps reinforce the message that what beer you choose says something important about who you are, so choose well.

Thursday, August 19, 2010

How Filmmaking Can Change The World (With Your Help)

IMB_HidingDivya_1 Every community has its secrets. There are things that no one talks about because they are afraid to. Often, these things are not well understood and it is hard to know what to say about them. They are usually deeply personal as well and referred to as a stigma, which is a word that communicators who work in health care know well. When it comes to changing perceptions about a disease condition or issue, combating the stigma around it is usually the toughest battle to fight.

But if we don't try, then the unthinkable can happen. About five years ago, the father of my friend Rashi put a gun to his head and shot himself. He was struggling with a deep depression and no one in the community knew how to acknowledge it or help him. After years of struggling in the hospital, he died last year. This story has been repeated over and over in communities around the world. The fact is, mental illness is a taboo. Because it is not physically visible, many communities don't acknowledge it and this lack of understanding can lead to disastrous results.

While some are making strides in changing this, it still remains an undiscussed topic all over the world - including in my culture: the South Asian one. Inspired by the story of Rashi's father, this weekend another good friend, Rehana Mirza, is releasing her first feature film called Hiding Divya about 3 generations of women who struggle with mental illness and a community surrounding them who don't understand. It is a very personal project for the entire team behind it, and one that all of us hope can have a transformative power to reduce the stigma around mental illness in many communities, including our own.

If you live in New York City, NY; Edison, NJ, Novi, MI, Peachtree, GA, North Bergen, NJ or Fremont, CA - please consider going and seeing the film in person ... and if you happen to be in another community, check out the Facebook page for the film and read a letter from the Director of the film to help support this important effort.

Stigma can be a terrible thing and when films like Hiding Divya take on the tough challenge of shining a light on it and forcing communities to confront it, we all need to help share that story. The world needs more of them.

See a list of participating theaters or buy a ticket online >>

Thursday, August 12, 2010

25 SXSW 2011 Panel Ideas Worth Getting Excited About

IMB_SXSWPanelPicker2011 Every year the SXSW event starts the excitement around planning early by releasing their "panel picker" - an online interface that lists all the panel submission ideas for SXSW along with descriptions and offers anyone the chance to vote or comment on the panel choices. This feedback is then used by the planners of SXSW as 30% of the decisions to finalize all the sessions for the actual event. This year there were 2347 ideas submitted for the Interactive portion of SXSW, with the most popular category being Branding/Marketing/Publicity (of course) with 175 entries. Social Networking was the second most popular with 132 entries.

IMB_SXSWPanelPicker2011_2 In this vast list, it is hard to find the ones really worth getting excited about. I spent some time in the interface reading descriptions and getting to see some of the common threads. Here are just a few of the more than 2000 entries that I think are really worth getting excited about. Please check them out and offer them your support and votes as well!*
  1. YouTube vs Cave Drawings: Our Future Anthropological Imprint - This panel tackles a big question that I have often wondered about myself in terms of the legacy that all of our incessant tweeting will leave behind about the human race of our time and how we recorded our own history. I love the idea of this session.
  2. The Art Of Enchantment - Guy, you had me at "the art." This is the worldwide introduction of Guy's new book and will definitely be huge - I plan to get there early for this one and you should too.
  3. What Digital Tribes can Learn from Native Americans - Marketers talk a lot about tribes and I love the premise of this session which will be led by Allison Aldridge-saur of the Chickasaw Nation Division of Commerce. There is much that any of us could learn from the Native American culture and I'm thrilled to see a session idea that puts this into digital terms.
  4. Be Heard: How to Innovate At Big Companies - This is a topic close to my heart as I hate all those self help books that just tell you to quit your job if you want to do what you love. There are plenty of ways for personal passion to coexist with working for a big company ... and sometimes you might even be able to do them at the same time.
  5. Why Nurses Are Vital In Emerging Technology - It is a real shame that more of the tech and social media types who attend SXSW probably won't have heard of Phil - but he is a rockstar in the healthcare blogging world and a symbol of the growing ranks of nurse bloggers who will have some great thoughts to share in this session.
  6. Unpacking Gender: Men, Women, Technology and More - To say that gender frames much of what we do and how we act probably isn't a newsflash - but what intrigued me about this panel idea was that Debbie Chachra from Franklin W. Olin College of Engineering promises to "unpack" these issues and offer more insight into the differences. It's a topic worth learning about.
  7. Tweeting On Weekends - Are We Becoming Socially Anti-Social? -  Ok, this is my panel submission and of course it has to be on this list (if I didn't think it was good, I wouldn't have submitted it right?) It is a topic I care a lot about because I try hard not to let social media interrupt my social interactions with people I meet or my time at home with my two young boys. In this panel, we'll explore the leash that technology keeps us on, and how to manage it without losing your sense of perspective. (Disclaimer - This is a panel idea submitted by the author of this blog post, Rohit Bhargava)
  8. F U 2.0 - Scott Stratten is the irreverent voice that many people working in marketing today need to hear and his perspective on the BS of all the 2.0 stuff around us and how to cut through it should be entertaining and educational.
  9. Latinas in Technology: Beauty, Brains and Blogging - This panel organized by my new Ogilvy colleague Kety Esquivel focuses on a demographic that is often ignored and I am a big supporter of having more diversity and sessions like this at SXSW.
  10. Brand Journalism: The Rise of Non-Fiction Advertising - I really like the term that Kyle Monson from JWT uses in this title of "non-fiction advertising." In theory, all advertising should be non-fiction, but focusing on how brands are becoming publishers of content is a strong topic and one that more and more brands are concerned about.
  11. Stop Dreaming, Start Doing: Tips For Execution - Scott Belsky of Behance is the guru of helping you to make your ideas reality and this session is guaranteed to leave you with actionable information you will be able to use right away.
  12. How NPR And PBS Can Reinvent Local Journalism - Kevin Dando from PBS is hosting this discussion which will be a must-attend session for anyone keeping a close eye on the future of the publishing and journalism worlds.
  13. Marketing Museums: From the Web to the Door - There is some wonderful and mostly unrecognized innovation coming from Museums in the social media space and I was glad to see this session in the list of potential ones. Even if you don't work at a museum, the lessons in this about merging the online and offline worlds and adding a virtual dimension to something real are important lessons to take away.
  14. Social Media Mythbusters - Peter Kim is a very smart guy and this session that takes apart some of the prevailing lingo of social media types and shines a light on it will be much needed. I just hope I don't use any of those words.
  15. The Luxury/Digital Paradox: Taking Luxury Brands Digital - One of the most underdiscussed sectors in social media and digital is luxury brands - something I have shared before. I'm glad this panel is potentially going to be included at the very least so this message of just how important and relevant social media can be for luxury products is an important one.
  16. How I Plan On Killing The Billboard - This is a bold promise from a filmmaker turned marketer, but the lessons in this session seem to be engaging and it is one of those where I want to see what happens so I would attend just for that.
  17. Marketers at SWSXi - Don't Be A Douche - SXSW is one of those events in real danger of swallowing itself and losing the every edge that has made it so popular. Central to this danger is the growing role of marketers at the event. How can you reach people in this crowded event without being "a douche"? Hopefully this session will offer some good tips on that.
  18. Block Party Capitalism: Where Analog and Digital Intersect - Jon Gerzema is one of those people with a job that gives him access to insights about people and behaviours that you or I might only read about. In this session, he promises to share what pickles; vinyl records, urban chickens, Farmville, flea markets and Tumblr all have in common. Ok Jon, you got me hooked.
  19. Keds. The Original Sneaker, Relaunched. - I love a good case study and this looks like it will deliver exactly that. Keds has a great story and I'm looking forward to learning more about it.
  20. The Art of Immersion: Tron - I was never a Tron guy, but the interesting story behind this panel from Frank Rose at Wired had me intrigued. Should be a fun session with lots of geek attention.
  21. 500,000 New Mobile Users Daily? Welcome to India! - This one had to make my list because it was (surprisingly) about the only panel proposal that talked about anything related to South Asians or India. International topics in general are usually underrepresented at SXSW and if you are voting for sessions, I would strongly urge you to try and find just a few interesting international ones that you could offer some support to.
  22. Intercultural Intelligence: Designing Your Site for Global Opportunities - This session from my friend Paolo Nagari will be worth checking out for anyone who is thinking of expanding globally and dealing with audiences with different cultural backgrounds. Paolo is a fountain of knowledge on how to effectively communicate with other cultures.
  23. Your Computer is the Next Wonder Drug - Jon is a pioneer in the healthcare social media field and his blog posts routinely make the rounds at just about every big pharma company. In this session, he tackles some BIG questions about healthcare and social media and his take will be worth listening to.
  24. Crowdsourcing: Innovation and/or Exploitation? - Kickstarter is a site that helps anyone get any idea funded, and in this session Fred Benenson tackles the increasingly asked question of whether crowdsourcing is innovation or exploitation, or perhaps a little of both. I'm looking forward to hearing and participating in the debate on this one.
  25. 8 Easy Ways To Sabotage Your Film's Marketing - Though this is officially a submission for the Film portion of SXSW, I included it in this list because it is a topic I am passionate about and have wanted to lead a discussion on for several years now. This year I am finally lining up a killer panel of film marketing pros to share their dos and don'ts about marketing. (Disclaimer - This is a panel idea submitted by the author of this blog post, Rohit Bhargava)
*Note: My method for choosing these panels was based on looking at the presenters and the topics in the panel picker interface. In some cases, I know and have personal relationships with the speakers ... but no one solicited me or asked to be put on this list and aside from the two panel suggestions that I personally made (#7 and #25) I have no personal stake in any of these panels.

Tuesday, August 10, 2010

The 5 NEW Rules Of Social Media Optimization (SMO)

About a week ago I started seeing a curious number of tweets, links and Google Alerts to a popular blog post I wrote 4 years ago. The reason was that today happens to be the four year anniversary of that post which first introduced the idea of Social Media Optimization or SMO as it is now popularly known into the world of digital marketing and on Wikipedia. For many of the readers who consistently read my posts today, this SMO post may have been the reason they first stumbled onto my blog. It became an unintentionally big idea that captured the attention of a growing niche of digital marketers who saw themselves at the intersection of working in search engine optimization (SEO) and wanting to branch out into new world of social media. 

In the four years since that post I have tried to focus this blog on my real passion of sharing insights that could inspire people to create better marketing to sell their ideas to the world. SMO was a point on that journey and given the interest that this one idea has sparked among digital marketers around the world, it is one that is worth revisiting today. As I thought about this post today, I realized that the ideal way to revisit SMO would be to try and answer the one question I have been asked most frequently by marketers around the world about SMO: Would you change these "5 rules" today given that the original post was written before Twitter or Foursquare or many other big trends or sites that are now becoming a big part of the social web?

The short answer is yes. The core change I would make is to add and focus on a word that I think truly describes the social web today in a way that few people really grasped four years ago: sharing. So, based on this, here are my thoughts on the 5 NEW Rules Of Social Media Optimization:
  1. Increase your linkability Create shareable content - Four years ago I focused on linkability because the main currency that could drive up your traffic was how many people were linking to your content. Today content can be liked or tweeted and it is about more than links - it is about creating content that is shareable. The better your content is, the more people will want to share it with their entire social networks whether they link it, like it, dig it or share it.
  2. Make tagging and bookmarking easy Make sharing easy - Following from the previous point, tagging and bookmarking only scratch the surface of the many ways that people can share content with others. They can post a short link to their profile, embed a video, send out a tweet or create a hashtag for a conversation. Limiting the ways of sharing to just tagging or bookmarking doesn't make sense anymore. The core of this rule, however, was the point about making it easy and that is still at the heart of this new rule. Once you have shareable content, it has to be one-button-easy so people will do it with minimal effort or thinking.
  3. Reward inbound links Reward engagement - In 2006, the main thing most marketers were concerned about were inbound links. It was a time when Technorati was the standard by which we all measured the performance of our content and many bloggers focused more on their number of inbound links than their readership or traffic numbers. Today the real currency is around conversation or engagement. While there are a million definitions for "engagement" ranging from comments and discussion to posting or sharing content - this is the behaviour that matters most in the social web and the one that we should all focus on rewarding when it happens.
  4. Help your content travel Proactively share content - This was the weakest of the original 5 rules, as the original rule simply talked about publishing your content in other formats such as PDFs or videos and submitting them to other sites. Instead, the essence of the new version of this rule is all about proactively sharing content in a different way. This encompasses everything from creating slides to post on Slideshare or documents to share on Scribd - as well as tweeting about your content or offering embeddable versions of it, or using RSS feeds to syndicate it. Proactively sharing even includes posting your content to social networking profiles or creating profiles on video sharing sites.
  5. Encourage the mashup Encourage the mashup - The last original rule of SMO is the one that I would leave intact. The concept of the "mashup" where people take and remix your content by adding their own input and voice has only grown over the past four years. The mashup will be around to stay, whether the term continues to be used or not. Allowing people to take an ownership over the social content you publish will continue to be a key way that you can optimize your content for the social web.
On the original 5 rules, several other smart folks jumped in to add 12 more rules to the list ... it only makes sense for me to try and invite the same input this time around. What do you think of these updated rules? Are there others you would add to the list?

Wednesday, August 04, 2010

Gilty Secrets: 10 Marketing Techniques From Today's Hottest eCommerce Site

IMB_GiltGroup To say that Gilt.com is on fire may be something of a understatement. The site, which features daily special sales of luxury products at discount prices is on track by some estimates to pull in $400 million in sales for the 2010 calendar year. The growth of Gilt.com has coincided with a shift in how many consumers are thinking about luxury products. As a recent USA Today piece noted, "the new world of luxury is less about designer labels and glitz and more about shopping savvy and an I-feel-good-owning-this mentality." Gilt.com has grown to over 2 million members by catering exclusively to this mentality.

What makes the Gilt.com experience so irresistible? A big part of it is the sense that you are getting a great deal on products from brands that are normally much pricier, but smart marketing is just as much of a component in the success of Gilt.com. Taking some time to analyze what makes the marketing so powerful, here are 10 techniques that Gilt.com is using which might help other brands to duplicate some of this success:

1. Featuring amazing imagery.
The experience on Gilt.com starts with amazing imagery. This is clearly not a site selling average products, because everything about the imagery used on the site indicates a premium and desirable experience. More than that, the images are changing every day, which demonstrates that there is fresh content all the time and that the site will be worth visiting again and again.

IMB_Gilt_1_AmazingImagery

2. Offering a sense of exclusivity.

Core to the Gilt.com experience is a sense of exclusivity. You need to be invited to join the site by a current member, and only once you become a member can you access all the special deals. The irony of this is that they have plenty of "sneak in" ways to become a member without getting invited through secret links - but the SENSE of exclusivity is what is most important. It doesn't pay for them to actively prevent people from becoming members, but they work hard to make their current members feel as though they are part of an exclusive club.

IMB_Gilt_2_SenseofExclusivity

3. Focusing on the backstory.

Every product sold on Gilt.com has a backstory which is almost as important as the product itself. Why? Because when it comes to many luxury products, there is an inherent need from the customers to have a shareable story that they can tell to others along with the products they purchase. It is not about buying a blender. It is about buying a blender from a Belgian company that has been making them since 1930, and that you cannot find in any retail store near you.

IMB_Gilt_3_FocusOnBackstory

4. Creating an urgency to purchase without excessive pressure.

Every product that you put into your shopping cart expires after 10 minutes. This may seem like a diabolical move to pressure you into purchasing - and to some degree it does work like that. The aim, though, is to limit the amount of time you can hold onto a product that someone else may want to purchase. As a result, the sense of urgency to buy is built into the site, and when coupled with a relatively easy return policy, it means that they can focus more on converting browsers to buyers in a timespan (10 minutes) that most other ecommerce sites would envy.

IMB_Gilt_4_UrgencyToPurchase

5. Providing significant rewards for referrals.

IMB_Gilt_5_Significant_Referrals Once you become a member, the reward for referring someone else to the site is a whopping $25 in credit - far more than most other sites. This adds to the exclusivity experience, but also makes it likely that people will share their referral link far and wide with others. As you probably noticed, it is working for me also since I used my own referral link in this post as well.

6. Integrating deeply with email marketing.

Every day, members of Gilt.com get an email telling them about the special deals of the day and reminding them to visit the site to purchase those products before they sell out. They have a blog and a Twitter page as well, but for the vast majority of their users, email is likely driving the largest consumption and traffic because much of their target audience are at work where emails often come with pop up notices letting you know a new one has come in.

IMB_Gilt_6_IntegrationWEmail

7. Selling items that are sold out.

As items sell out or are held in member's shopping carts, the site automatically lets you know and gives you a chance to be placed on a wait list for a product. Not only does this add to your emotional sense of wanting a product (after all, if it is "sold out" it must be good, right?), but it creates a secondary sales channel for Gilt.com where you may not have been able to purchase the product you were most interested in, but might come back to purchase it if it were available. The other benefit of this model is that it helps for projections and planning new sales if you have a good sense of the most popular products based on something active such as a consumer being asked to be put on a wait list for an item, versus something more passive such as impressions to a product or brand page.

IMB_Gilt_7_SellingSoldOut

8. Standing behind products they sell with editorial.

IMB_Gilt_8_ValidatingProducts Not only does Gilt.com offer new products every day, they also stand behind the products they do offer. This "seal of approval" concept lets consumers know that the products they are buying are authentic but also tested for quality and will be exactly what they expect. This also allows Gilt.com on the backend to work with more and better companies to feature products because there is an inherent validation that takes place for a brand that does get featured on Gilt.com that may extend to that brand building more of a relationship or awareness among a desirable group of consumers.

9. Creating a daily ritual.

Every day at noon EST, an email comes noting that the sales for that day are open. Conveniently scheduled at the time when many office professionals are taking their lunch break, this consistently allows Gilt.com to create a ritual for their customers. Not everyone will buy a product every day, but just knowing that this format will take place every day allows consumers to plan a visit to the site as part of their day and helps to drive a big spike in traffic because you know that as soon as the deals open online there will be a frenzy to buy the most popular items before they sell out.

IMB_Gilt_9_CreateARitual

10. Customizing to platforms.

Soon after the iPad was launched, Gilt.com was ready with an app for iPad users that allowed them to purchase directly from the app. Today, more than 10% of overall sales come from the iPhone and iPad mobile platforms that this number is growing. By offering a customized experience for users on certain platforms, Gilt.com is making it easy to purchase no matter where you happen to be.

IMB_Gilt_10_CustomizeToPlatforms

Not every brand will have luxury products or find this daily sales method easy to duplicate, but taking some of the marketing lessons that Gilt.com already knows could help a large number of brands who have some ecommerce component of their sites to create more engagement with their customers, and convert more of them to action as well.

Search This Site:













Upcoming Trips

February 2012

Sun Mon Tue Wed Thu Fri Sat
      1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29      

Portfolio

  • Uluru_basewalk_shadows
    Professional Photography Portfolio

Disclaimer

  • Rohit works at Ogilvy Public Relations Worldwide, part of WPP - a world leader in advertising and marketing services. The views expressed on this blog are his personal opinion and do not necessarily reflect the views of his employer or its clients.

    Creative Commons License
    This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License.
Marketing Blog Directory